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Study Abroad

Privacy Policy

INTRODUCTION

Sea-Faj Consults values your privacy and is committed to protecting and respecting your personal information and rights. We have taken all required organizational and technical measures to secure the confidentiality and integrity of your personal data and have also adhere to statutory data protection and privacy requirements.

Here is is a summary of how we protect your privacy:

  • We  only collect what we need to help you with your request or provide you with information that you ask for, personalising it to your interests.
  • We won’t hang on to your information. If we don’t need it, and you don’t want us to keep it, we’ll delete it.
  • We want you to understand everything we do with your information, so we’ll try our best to explain.
  • No surprises — you decide what and how you hear from us.
  • That goes for everyone. We do not pass your information to third parties for marketing purposes without your knowledge.

The rest of this privacy policy provides more details of our privacy practices.

1. WHO WE ARE

Sea-Faj Consults (We, us, our) is a firm that offers international Student Recruitment services, outsourcing services and business consultancy. Sea-Faj Consults is the controller of your personal data, it determines the purposes and means of processing your personal data as provided in this privacy policy (hereinafter referred to as the policy).

2. PURPOSE OF THE POLICY

This Privacy Policy gives a comprehensive detail of how we collect, process, store, share, transfer, protect and delete your personal data and sensitive information when you visit our website, Social Networks or use our services. You acknowledge that you have read, understood and agreed to the practices described in this policy. For the purpose of this policy,

Personal data or data/information, means any information relating to an identifiable natural person(data subject, you, yours). An identifiable natural person is a person who can be identified directly or indirectly. 

Processing means any set of operation which is performed on a set of personal data.

3. WHAT PERSONAL DATA DO WE COLLECT AND PROCESS

We may collect, process, store and share different kind of your personal data such as:

a. Personal Information

When you contact us, sign up for services, use our Social media platforms, or submit inquiries, we may collect personal details such as:

  • Full legal name(including any aliases used)
  • Date of birth, gender, marital status
  • Email address, mobile and landline telephone number
  • Mailing address and residential address including postal codes and province 
  • Government-issued identity documents including passport, national IDs, Drivers Licences
  • Country of residence, nationality, preferred study destination, when you intend to study and how you intend to fund your studies. 
  • Educational qualifications and employment status and history, occupation
  • Visual identification such as photographs, facial scans, video KYC Calls
  • We may also request sensitive information about such as racial or ethnic origin (from your information on your country of origin) and/or your health or medical information.
b. Non-Personal Information

We may also gather non-personal information automatically, including:

  • IP address logs (including time zone and location metadata)
  • Passwords and security question answers
  • Detail of transactions carried out through our website and platforms
  • Device identifiers,Browser type and version
  • Pages visited, time spent on the site click patterns, navigation paths
  • Source of traffic
  • Cookies and usage data
  • Error logs, crash reports and system diagnostics 
  • Your consent, any permission or preference given to Sea-Faj Consults
  • Marketing and communications data such as details about you from emails, and conversations, chats between us and you and social media, your preference in receiving marketing messages from us and any third party companies on our behalf.
c. Communication Records
  • Support chats (live or bot-assisted)
  • Support emails
  • Recorded phone conversations for compliance and quality assurance
  • In app support interactions and alerts 
  • Voice messages and voice mail correspondence 
  • Feedbacks, complaints, satisfaction surveys and audit trails of response.

 

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

4. HOW WE COLLECT YOUR PERSONAL DATA 

We collect your personal data you provide through the following avenues:

a. Directly from you
  • When you visit  our website, social media and use our services
  • Sign up to our newsletter  
  • Participation in our webinars and programs
  • Apply for jobs through our platforms 
  • Click our links
  • Through voluntary submissions like surveys or feedback forms
  • Fill out forms for  our services
  • Conversations with a member of our customer service teams by phone, social media platforms, emails and chat box
  • Contact us for any reason

 

b. Automatically via platform use
  • Cookies and tracking pixels installed on your browser
  • Server logs and analytics tools embedded within dashboards
  • Navigation behavior 
  1. From Third-party Sources
  • Know your Customers service providers
  • Affiliate and referral tracking systems
  • Regulatory watchlists
  • Public records, corporate registries and data vendors.

 

5. HOW WE USE YOUR PERSONAL DATA
a. The information we collect is used to:
  • Provide, operate, and maintain our website and services.
  • Respond to inquiries or customer service requests.
  • Understand your needs and preferences by communicating through our chat box, conducting brief surveys on our website
  • Send periodic updates or newsletters (if subscribed).
  • Verify contact information and identity
  • Marketing and promotional purposes 
  • Improve our website’s functionality and user experience.
  • Ensure compliance with legal and regulatory requirements.
  • We will use or disclose your information for another purpose outside the purpose the data is collected for, only if you have consented, or if you would reasonably expect us to do so or as required by law.
6. WHO WE SHARE YOUR DATA WITH AND IN WHAT CIRCUMSTANCES

We may disclose your personal information to our partners for the purposes of delivering our services to you and to help run our business. Such as Service Providers, assisting us with website operations or email communication.

Where you use our services such as outsourcing services, International student Recruitment services, business consultancy, apply for a job through us,  we may disclose your personal information to overseas recipients such as educational institutions located outside your home country, overseas visa agencies, IELTS test centers, professional bodies and commercial organizations our clients, and regulatory authorities, when you have sought out assistance to apply for study at those institutions or where disclosure is required for verification purposes. As such, the location of these overseas recipients would depend on the specific institutions to which you apply or where such verification is required. For events or conferences, we may disclose, with your consent, some of the information that is collected via the online registration form such as your name or your email to sponsors for marketing purposes.

We may hold or transfer the data we collect in or to the following countries (in addition to your home country: UK, US, Canada, Australia and others . Your personal data is stored and accessed only as required to provide or services to you. Where we transfer your data to third parties, we maintain the confidentiality and security of the information being transferred. The data disclosed to overseas recipients consists of any information you have given us to provide the relevant services. By accepting services from us, you consent to us proving your personal information to the relevant overseas recipient as mentioned above. We take appropriate steps to ensure there are adequate safeguards in place for the transfer of your personal data.

We reserve the right to provide your personal data to third parties if required by law and regulatory  Authorities.

When you use our outsourcing services, apply for a job through us, we may disclose your data to our clients, overseas reciepents 

  1. HOW WE STORE YOUR PERSONAL  DATA AND HOW LONG

We will store process your personal data as long as we have a business relationship with you in a secured computer storage facilities and paper based files and other records. We take the necessary measures to protect the personal data we hold about you from misuse, loss, unauthorized access, modification or disclosure.

If you instruct us to cease using or processing your personal data, we have the right to terminate any existing services to you within a reasonable time or immediately, as determined by the Company.

When we consider that personal data is no longer needed for the purpose for which it was collected, we may remove any details that may identify you or we may securely destroy the records. However, we may need to maintain records for a significant period of time (after you cease to be our client) subject to certain laws that require us to retain a copy of the documents we used in order to comply with our customer due diligence obligations as well as supporting evidence and records of transactions with you and your relationship with us.

For the personal data held in the form of an email, telephone, electronic, in person or otherwise recorded communication, the information will be retained in line with the requirements of our Regulatory Authority.

If you have opted out of receiving marketing communicationswe will hold your details on our suppression list so that we know you do not want to receive these communications.

We may keep your data for a longer time than the retention period if for legal, regulatory or technical reasons we cannot delete it.

  1. DATA SECURITY AND PROTECTION

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. We have put in place procedures to deal with any suspected data security breach and will notify you and applicable regulatory agencies of a suspected breach where we are legally required to do so.

  1.  USE OF COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience. Cookies help us understand how you interact with our website and improve its functionality. You can manage your cookie preferences in your browser settings.

  1. YOUR RIGHTS AS A DATA SUBJECT 

You have the following rights regarding your personal data:

  • Access: Request a copy of the information we hold about you.
  • Correction: Request corrections to inaccurate data.
  • Deletion: Request the deletion of your data (subject to legal obligations).
  • Withdrawal of Consent: Withdraw consent to data processing where applicable.

To exercise these rights, please contact us at info@sea-fajconsults.com.

  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

  1. CHANGES TO THIS PRIVACY POLICY 

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date.

  1. CONTACT US

If you have questions or concerns about this Privacy Policy, please contact us:

Sea-Faj Consults